Info categories

FAQs

The answer to most queries and questions can be found below. Take a look...

COVID-19 UPDATE

Is Green Man 2020 going ahead?

Due to the COVID-19 situation we're extremely saddened to say that Green Man will not be taking place in 2020, but re-emerging instead on 19th-22nd August 2021.

What happens to my Green Man 2020 tickets?

If you want to join us for Green Man 2021 you don't need to do anything, your 2020 ticket is automatically rolled over to 2021. It would be enormously appreciated if you held onto your tickets for 2021, as these are extraordinarily challenging times for an independent festival like Green Man.

I am unable to attend the rescheduled date, what should I do?

You can apply for a face value refund by responding to the email you will receive from Ticketline, emails will be sent out on Monday 18th May, if you have not recieved this email please contact them direcly https://www.ticketline.co.uk/info/customer-services. Refunds do not include booking fees. Time restrictions apply and you must apply by 13th July 2020. Any applications after this date will not be accepted.

Please note, if you select to refund your tickets, this may take up to 90 days to process. In response to the government restrictions to tackle COVID-19, there are an unprecedented number of events being postponed, rescheduled or cancelled, and this is a huge task. This has also been exacerbated by Ticketline's team now working remotely, with reduced staffing and has resulted in longer processing times.

Please do not contact your credit card company. By doing this, it will slow the process down and place an additional burden on their team to respond.

I'm on a ticket payment plan, what shall I do?

You will receive an email from Ticketline on Monday 18th May, if you have not recieved this email please contact them direcly https://www.ticketline.co.uk/info/customer-services. You can select from three options outlined below. Your payments will continue to be taken as normal as per your current payment plan schedule until you select your option. Please note, some options may have restrictions and it is important you read through the terms carefully.

1. Continue your payments – continue your current payment plan. Your ticket will be automatically transferred for Green Man 2021 once all payments are completed.
2. Payment holiday – take a payment holiday and defer payments for 1 year (see below for further details)
3. Cancel your ticket – cancel your ticket and receive a refund of the total value of all payment that you have made towards your tickets so far. This will not include fees.

By selecting Option 2 – Payment Holiday your payments will be deferred for 1 year and upon completion of your payment plan, your ticket will be automatically transferred for Green Man 2021. Payments will resume 1 year later. For example, if you have a 5 month payment plan, and have made 4 payments, your 5th payment will be taken exactly 13 months after your last payment, e.g. if your last payment was made on 1st May 2020, the next payment will be taken on 1st June 2021, and then subsequent payments at monthly intervals thereafter until your plan is completed.

Please note, if you select to refund your tickets, this may take up to 90 days to process. In response to the government restrictions to tackle COVID-19, there are an unprecedented number of events being postponed, rescheduled or cancelled, and this is a huge task. This has also been exacerbated by Ticketline's team now working remotely, with reduced staffing and has resulted in longer processing times.

Please do not contact your credit card company. By doing this, it will slow the process down and place an additional burden on our team to respond.

Is the 2020 line-up going to be transferred to 2021?

We’re speaking to artists about moving to 2021’s dates and will be announcing line-ups and further surprises in the coming months.

I bought add-ons (i.e parking, coach, hot-tubs) - what shall I do?

All parking, live-in tickets, coach, cycling, massage and yoga packages booked directly through Ticketline can be rolled over or refunded along with your festival tickets. If you have booked any extras through a third-party supplier please contact them on the emails below:


Bathing Under the Sky please email tickets@bathingunderthesky.com All tickets will automatically roll over to 2021. For their full cancellation and rebooking policy please visit www.bathingunderthesky.com/festivals/green-man-2020

Hotel Bell Tent please email info@hotelbelltent.co.uk

National Express (only for coaches booked directly through them) please fill out the form which applies to you. For customers rolling over their coach travel to 2021 fill out this form. For customers who want a ticket refund for their coach travel fill out this form.

Tangerine Fields please email bookings@tangerinefields.co.uk

Will there be any 2021 tickets going on sale?

If we have any ticket returns we'll announce the date that these will be put on sale later in the year.

Can I transfer add-on purchases (i.e live-in vehicle passes) to 2021 and claim a refund for my Green Man ticket?

You can only transfer add-on purchases if you are also transferring your Green Man ticket to next year’s event.

Tickets

Is there a limit to how many tickets I can buy?

Yes - you can buy 8 tickets each & only 1 live-in vehicle ticket each. This helps to control secondary ticket agencies or touts buying tickets.

I've got a ticket issue!

Please contact Ticketline on 0161 813 2222 or email customerservices@ticketline.co.uk for ticketing issues.

Do you sell day tickets? 

We do sell day tickets to residents of NP8 postcodes only.

When do I receive my tickets? 

Once you’ve purchased your tickets you’ll receive an email confirmation, the physical ticket will be posted a couple of weeks before the festival - we only accept physical tickets on entry.

Should I buy one from a secondary ticket site or on social media?

No, do not use secondary ticket sites or social media to purchase tickets. Most tickets sold on social media are fake, cannot be verified and will not give you entry to the festival.

Tickets have sold out, where do I get a ticket?

Our only ticketing resale site is Fanticks, which verifies tickets & is face-value.

Can under 18s buy a ticket?

No, a responsible adult over 21 years old must book the ticket & accompany under 18s. The person who books the under 18 tickets (the lead booker) will have their name printed on the under 18 ticket. The lead booker must accompany the under 18 at the festival and will be asked for a photo ID on entry. Maximum of four under 18s per adult.

When does the festival site open?

Gates open for the Settlement 10am, Monday 17 August. Gates open for the weekend 10am, Thursday 20 August.

Festival info

Where is the festival?

We’re nestled within the beautiful Brecon Beacons, Wales near a town called Crickhowell.

How do I get to Green Man?

You can get to Green Man by coach, train or bicyle - click here for more details. If you’re driving please follow the directions on car parking passes and follow road diversions rather than sat-nav directions.

By Car: Cardiff - 1 hour
Bristol - 1 hour
London - 3 hours
Manchester - 3 hours

When Does The Festival Open

Gates open for the Settlement 10am, Monday 17 August. Gates open for the weekend 10am, Thursday 20 August. Please do not arrive before these times.

What time are the box offices open?

Settlement Box Office is open 10am-8pm from Mon-Wed, General Box Office is open 10am- 2am on Thurs/Fri, until midnight on Saturday and until 8pm on Sunday.

Can I bring a gazebo or event shelter?

Yes, but please be considerate of your fellow campers and bring no more than one reasonable sized-gazebo per group.

Is there a restriction on tent size?

Yes - you should use bring a tent related to the number of people attending. So if you’re a group of 5 please bring tents for that number only. We do not have the capacity for mega large 10 person tents which infringe on the comfort of other campers.

Can we have fires in the campsite?

Campfires are not permitted in the campsite, but BBQs raised off the ground on legs are allowed. There is a large communal bonfire in the Far Out field every evening.

How far is the car park from the camping sites?

The walk from Orange car park to general camping takes approximately 15 to 20 minutes. For a shorter walk, you can use Park & Ride which drops you at the Bus Gate.

Does family or quiet camping need to be pre-booked?

No you don’t need to pre-book these. Just head to the family or quiet camping and pitch up.

Can live-in vehicles & tents camp together?

If you have space on your pitch you can have a maximum of x1 small tent or x1 awning next to your vehicle.

Are there electrical hook-ups in the campsite?

No - this includes the live-in vehicle campsite as well.

Can I go off-site during the festival?

You can leave or drive off-site during the festival, please retain any parking pass to get you back in. The only exception is live-in vehicles which have to remain static throughout the festival.

When do we need to leave Green Man?

Everyone packs up and leaves Monday 24th August - everyone must leave by 3pm.

Can we bring our own alcohol?

You can indeed, for your own use but please remember no glass is permitted on-site and you can’t bring your own supply into the entertainment arena.

Do the bars & traders take card payment?

They take both card & cash payment. Cash machines are also located on-site.

Can we bring dogs?

Unfortunately not, the only dogs allowed on site are accessibility assistance dogs.

What can’t we bring?

Random searches take place upon entry to Green Man and if you are in possession of any illegal substance you will be refused entry and may be arrested. Drugs, fireworks or other explosives, generators, tin foil barbecues, weapons are not permitted.

Can I upgrade my weekend festival ticket to a Settler’s Pass?

You can indeed - you can either upgrade on the door or ask us for a link to upgrade!

What’s happened to Blue parking?

To accommodate the growing number of Settlement attendees and people with accessibility requirements - the Blue car park is now the Settlement car park, for those with Settler’s Passes or accessibility requirements.

What Roads Are Closed on Monday?

The B4558 is closed to traffic driving towards the festival on the Monday after Green Man. This means cars cannot drive up to the festival site, so anyone being collected should catch the bus to the Park and Ride and arrange to be picked up from there.